FAQ FOR STUDENTS

Where do I locate my box number?

Log in to MYCU  and search for “view mailing/ postal address”. You will use your Cedarville Login Credentials to log in to MYCU.

What address should I use for incoming mail/packages?

(Student’s Full Name)

Cedarville University

251 N. Main St. #(xxxx)

Cedarville, OH 45314

What are the hours for the campus post office?

The campus post office window service hours are 8-4:30 M-F during the Fall and Spring semesters.  During breaks and in the summer service hours are from 10-4.  Packages/mail deliveries are processed M-F so please plan to have items shipped on weekdays. Weekend deliveries are processed on Monday.

When can I start shipping items for the semester to the university?

You can ship items to the university beginning August 1 for the Fall Semester and December 1 for the Spring Semester.  Make sure to include your box number. For incoming Freshmen, please clearly label boxes with “Incoming Freshman”. A box number is not assigned to new students until close to the start of the semester.

I do not live in residential housing but I am physically taking classes on campus.  Can I have mail/packages sent to the university?

If you are physically taking classes on campus, you can receive mail/packages.  If you are not physically taking classes you will not be in our post office database and the mail/package will be returned to sender.

Can I use the campus post office for DoorDash, Uber Eats, GrubHub or grocery deliveries?

The campus post office is not an appropriate place for delivery services like these due to the perishable nature of products. Please do not send these deliveries to the post office.

How will I know when I have mail or packages?

You will receive an email from the campus post office when something is ready to pick up.  Please wait until you receive an email from the post office.

My carrier says my package has arrived, but I haven’t received an email.

This means that your package has been received at the facility, but we need time to process it before we can move it to a locker.  You will receive an email from the campus post office when your package is ready to be picked up.

How do I retrieve my mail/packages?

Most packages and mail will be distributed through the package locker system located in the Stevens Student Center on the lower level.  When you receive an email from the campus post office follow the directions in the email. 

If the email indicates that your mail/package is in a locker bank do the following:

Option 1 - Scan your STUDENT ID at Locker Bank listed in the email.

Option 2 - Enter the Collection PIN from your email at locker bank:

Watch for a door to open, take your item out, and close the door.               

             If the email says to pick up your package at the campus post office do the following:

Bring your ID to the campus post office during business hours (8-4:30 M-F) (10-4 M-F Summer and non-academic session hours).

How long can mail/packages stay in a locker?

Mail/Packages must be collected within 24 hours.  Uncollected items will be removed from the locker and moved to a window pickup after 24 hours.  Lockers are accessible during all open building hours.

Unclaimed items after 30 days will be returned to sender (RTS).

What happens to my mail/packages during breaks?

During Fall, Winter, & Spring break, items will be held at the campus post office.

During Summer break, first class mail will automatically be forwarded to the address you have on file with the university.  Mail is forwarded between the Monday after graduation and August 1. Students staying on campus or residing at a different location for the summer will have the opportunity to engage with the campus post office in April to indicate a different forwarding address.

Packages are not forwardable.  Packages received in the summer will be returned to the sender.  

I am graduating, what will happen to mail/packages received after graduation?

Mail will be forwarded to the home address on file for two weeks after graduation.  Packages are not forwardable.  If you have regularly scheduled mail/packages/magazines/newspapers, etc. delivered to you at the university, please notify all senders of your new address.

After the two week period, all items will be returned to the sender (RTS).

DO NOT ATTEMPT TO CHANGE YOUR ADDRESS WITH THE UNITED STATES POST OFFICE.  251 N Main Street is a business address registered to Cedarville University.

Can I mail items to other students on campus at the campus post office?

        Student-to-student mail is an appropriate use of the campus post office with the following guidelines:

1. Each item must have the student’s name and box ID.  If you are sending items to multiple students, please group them together with a rubber band. Please include your name if you want items back that are not picked up. 
2. The campus post office IS NOT a good place to distribute large volumes of student-to-student mail, like those for student organizations.  Only 250 virtual mailboxes exist so distribution is very slow for this type of item.  Orgs are encouraged to set up tables in the SSC for mass distribution.
3. Priority is always given to first class and business mail/packages.  Items brought to the post office for student-to-student distribution will only be distributed once all business mail is processed.  During high volume times like Valentines Day, this could mean that your item will not be placed in a mailbox in a timely manner.

Can I mail/ship items to off campus businesses or people at the campus post office?

The campus post office sells stamps and can handle most of your outbound mailing/shipping. We have regular service with UPS, USPS, and FedEx.  Some things to keep in mind:

1. All packages need to be prepared for shipping by the student.  This means all boxes must be properly packaged and taped.
2. When shipping a package, you must have a complete and accurate shipping address.  If you are returning an item that has postage paid from a company, please print the return label before going to the post office.
3. Some items are not mailable/shippable. For a complete list of prohibited or restricted items use the following links:

Domestic

International

4. All outbound mail should include your return address.  Address envelopes as follows:

      5.  The post office does not have the software to process Amazon or UPS QR-codes.  If you have items to return you must print a return label or go to a UPS store where they can process your QR code.

What forms of payment does the campus post office accept?

We can accept cash, checks, or credit/debit cards.  Unfortunately, we cannot accept Apple Pay, Google Pay, or charge to a student account.

Can I get a passport at the campus post office?

No, but the United States Postal Service has a full-service passport location in Jamestown, Ohio, about 10 miles from the university.